Privacy Statement
This Privacy Policy explains how GoldenRoo collects, uses, stores, and protects personal information when you use our online casino and sportsbook services. We respect your privacy and are committed to handling your information responsibly. This page describes the types of data we collect, why we collect it, how we protect it, and the choices available to users in Canada.
Types of Data We Collect
Personal Data
We collect personal information you provide during registration and account management, such as your name, date of birth, email address, phone number, billing and postal address, identity documents when required for verification, and payment details. This information helps us create and maintain your account, process transactions, and meet verification requirements.
Technical Data
When you use our site or app we collect technical information including device type, browser and operating system, IP address, mobile identifiers, and connection data. We also log activity on the site such as pages visited, search queries, and session duration to maintain service operation and security.
Transactional Data
We record activity related to your gameplay and wagers, including bet history, deposits and withdrawals, game outcomes, bonuses claimed, and support interactions. Transactional data supports account management, payment processing, dispute resolution, and fraud prevention.
How We Use Your Information
We use your data to operate and improve our services, including account setup and verification, processing deposits and withdrawals, delivering customer support, providing responsible gaming tools, preventing fraud and abuse, and complying with legal obligations. With your consent we may also send promotional offers and updates. You can manage marketing preferences at any time.
Data Protection Practices
We use appropriate technical and organisational measures to protect your information, such as access controls, encryption in transit and at rest where appropriate, regular security assessments, and staff training. Access to personal data is limited to personnel who need it to perform their duties. While we take reasonable steps to safeguard data, no system is completely secure.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable site functionality, remember preferences, measure site performance, and provide analytics. Third-party tracking may be used for analytics and advertising. You can manage or disable most cookies through your browser settings, though this may affect site functionality.
User Rights
You have the right to request access to personal information we hold about you, request corrections to inaccurate information, and request deletion where applicable. You may also object to or restrict certain processing and withdraw consent for marketing communications. Requests will require verification to protect your privacy.
Access, Correction and Deletion
To exercise your rights, contact our support team at [email protected]. We will verify your identity before responding to requests. In some cases we may retain certain information for record-keeping, fraud prevention, or to comply with legal obligations.
Information Sharing and Third Parties
We may share information with service providers who assist with payments, identity verification, fraud prevention, hosting, and customer support. We may also disclose data when required by law or to protect our rights. We do not sell personal information to third parties.
Privacy Policy Updates
We may update this policy from time to time. When changes are material we will provide notice by posting the updated policy and, where appropriate, by email. Please review this page periodically to stay informed about how we handle your information.